･The bikes cannot be taken out or returned outside the hours of operation.

･Please return the bike to a port by 21:00.It can be taken out again the following morning.

･When you want to use a bike through the night, please be sure to call
“the multilingual information counter” before 21:00.

Points to keep in mind

Refunds are not available once the contract has started.

To enable the system to be managed properly, only use the card that you were provided with and the bike you first rented (do not exchange cards or bikes with friends or acquaintances).

If the bike is not returned within the specified time, a corresponding charge will be incurred.

Please take special care to prevent accidents occurring. The user is responsible for any accidents that may occur while using the bikes

Please obey the rules and always be well mannered. In the case of any road traffic laws being violated, the user is responsible for any fines or penalties that may occur

If a bike is found parked in the Biking Ordinance “No Parking Zone”; on private property without permission; or in a place that obstructs passersby, it will be moved to a prescribed location by a member of staff. The user will then be responsible for all the costs incurred in removing, storing and retrieving the said bike.
The fine for having a bike removed from a Biking Ordinance “No Parking Zone” is 2,000 yen.

Please take care not to bend, break or lose the card. Damaged or lost cards cannot be re-issued; please purchase another card.

Please check the bike for faults before you use it.
If any parts of the bicycle are lost or damaged due to the negligence of the user, he or she shall be expected to bear the cost of replacement.

Please make every effort to prevent the bikes being stolen or removed due to illegal parking. When the loss is caused by your negligence, you will be charged for a replacement cost of 30,000 yen.

FAQ

Do I need a cell phone to use Porocle?
Yes. A cell phone capable of receiving e-mail or connecting you in Japan, must be available to you or a member of the group.

Do I need a cell phone to use Porocle? 　Yes. A cell phone capable of receiving e-mail or connecting you in Japan, must be available to you or a member of the group.

I don’t have a passport!
A residence card or a photo ID is acceptable.

Can I take out more than one bike for one IC card?
No. You can use only one bike for one IC card.

Can I park a bike outside of a port?
Yes. Make sure you park it at an appropriate place using the attached wire lock.

Do I use a wire lock when I park at a port?
No. Do not use the wire lock when you park the bike at the port.

Do I need to return the bike to the same port where I took it out from?
No. You can return it at any port in the city.

Is it okay to return the bike to places other than a port?
No. Bikes can only be returned to Porocle ports.

The IC card isn’t working.
Have you completed the registration? Are you touching it in the right place? Please make sure you touch the IC card on the reader for more than three　seconds.

If the port is full or completely empty.
In the case, please use the nearest available port.

＜Only for 1day pass users＞

Can I use a bike through the night during the 24-hour period?
Yes, you can. When you want to use a bike through the night, please be sure to call “the multilingual information counter” before 21:00. However, please confirm that the ports are not available between 21:00 and 7:30.

What should I do if I want to use the bike for more than 24 hours?
The bike cannot be used after the specified time. Please return the bike, re-apply at the application counter and receive a new card.

Handling of personal information

The organization pays meticulous attention to the management of the user’s personal information. All personal information acquired is used for the contracts and assessment necessary to manage the cycle sharing system. After the end of the agreement, too, the information is used in the creation of statistical data and marketing analysis for appropriate management and inquiry response.

Please contact us immediately in the following instances:

I cannot return the bike within the stipulated time!

My bike is damaged！

My bike has been lost or stolen！
Please call the police immediately.

I lost the IC card！
If you would like to keep using the bike, you need to sign up again.

I have been involved in an accident！
If someone is injured, take care of them first, then call the police as quickly as possible.

For your safety and that of other road users …

Bike are an extremely accessible and convenient mode of transport, but inappropriate use may lead to injury or serious accidents. Please obey the rules and ride in a manner that ensures the comfort and safety of everyone.

Bike should, in principle, be ridden on the road.

• When riding a bike, always keep to the far left-hand side of the road.
• Riding on the right-hand side of the road is prohibited.
• If it is necessary to use the sidewalk (pavement) please dismount and push the bike

Do not park the bike in places where bike parking is prohibited, or where it may hinder other pedestrians.

The following behavior is strictly prohibited:

• Riding while operating a cellphone
• Riding under the influence of alcohol
• Riding pillion
• Riding two abreast
• Ignoring stop or yield signs

One-day Passes can be purchased at any Porocle Counter, but inquiries should be made at Multilingual Information Counters.