[RECOMMENDED] Value for money ONE DAY  PASS  ¥1,080    The bike can be taken out and returned as many times as you like within 24 hours after you first borrowed it.  >  Applying at a counter ・Porocle Counter ・Hokkaido Tourist Information Center Sapporo Tanuki-Koji and other specified locations   Please check the map for details of counters. Applications can be made on the day before use.  /  Bargain prices from evening time 15:00 PASS ¥540    The bike can be taken out and returned as many times as you like 15:00 to 21:00.  >  Apply at a Porocle Counter  *Only available from Porocle Counters   Can be purchased 15 hours in advance  /  After applying for and receiving the IC card, you may use the bicycle. //  Requirement Cell phone Passport  /  Available to those over 16 years of age who can ride a 26-inch-wheel bike safely.Can also be used by those under 16, if accompanied by an adult.  /  Pay by cash (some counters may differ)  /  Insurance is included in case of accidents.  /  A Usage Guide is available in English.” class=”large-appear” /><img src=■ Using the bikes  Ports Operation 7:30 〜 21:00  Bikes can be rented until 20:50.  Touch the IC card on the reader, here.  Port(Exclusive parking lot)■ Using the bikes  Ports Operation 7:30 〜 21:00  Bikes can be rented until 20:50.  Touch the IC card on the reader, here.  Port(Exclusive parking lot)

[How to borrow a bike]  Touch    Touch the IC card on the reader for at least three seconds.  >  The bike will be released.    The lock will automatically release, enabling you to use the bike.  [How to return the bike]  Touch     Touch the IC card in the same way as when you borrowed the bike.  >  Push firmly with the saddle.    Push the wheel into the port.
” class=”large-appear” /><img src=[About the wire locks]All bikes come with a wire lock so they can be parked at locations other than ports.[About the wire locks]All bikes come with a wire lock so they can be parked at locations other than ports.

[Example( ONE DAY PASS)]The bike can be taken out and returned as many times as you like up to 24 hours after you first borrowed it. [Example( ONE DAY PASS)]The bike can be taken out and returned as many times as you like up to 24 hours after you first borrowed it.

・The bikes cannot be taken out or returned outside the hours of operation.

・Please return the bike to a port by 21:00.It can be taken out again the following morning.

・When you want to use a bike through the night, please be sure to call
“the multilingual information counter” before 21:00.

Please be sure to confirm the following points before submitting the application.Please be sure to confirm the following points before submitting the application.

Points to keep in mind

Refunds are not available once the contract has started.

To enable the system to be managed properly, only use the card that you were provided with and the bike you first rented (do not exchange cards or bikes with friends or acquaintances).

After using the bike for the last time, please place card in the port’s “Collection Box.”

If the bike is not returned within the specified time, a corresponding charge will be incurred.

Please take special care to prevent accidents occurring. The user is responsible for any accidents that may occur while using the bikes

Please obey the rules and always be well mannered. In the case of any road traffic laws being violated, the user is responsible for any fines or penalties that may occur

If a bike is found parked in the Biking Ordinance “No Parking Zone”; on private property without permission; or in a place that obstructs passersby, it will be moved to a prescribed location by a member of staff. The user will then be responsible for all the costs incurred in removing, storing and retrieving the said bike.
The fine for having a bike removed from a Biking Ordinance “No Parking Zone” is 2,000 yen.

Please take care not to lose or damage the card. Any charges incurred by such loss or damage shall be borne by the user. You will be charged for a replacement cost of 1,000 yen.

Please check the bike for faults before you use it.
If any parts of the bicycle are lost or damaged due to the negligence of the user, he or she shall be expected to bear the cost of replacement.

Please make every effort to prevent the bikes being stolen or removed due to illegal parking. When the loss is caused by your negligence, you will be charged for a replacement cost of 30,000 yen.

FAQ

Do I need a cell phone to use Porocle?
Yes. A cell phone capable of receiving e-mail or connecting you in Japan, must be available to you or a member of the group.

Do I need a cell phone to use Porocle?  Yes. A cell phone capable of receiving e-mail or connecting you in Japan, must be available to you or a member of the group.

I don’t have a passport!
A residence card or a photo ID is acceptable.

Can I take out more than one bike for one IC card?
No. You can use only one bike for one IC card.

Can I park a bike outside of a port?
Yes. Make sure you park it at an appropriate place using the attached wire lock.

Do I use a wire lock when I park at a port?
No. Do not use the wire lock when you park the bike at the port.

Do I need to return the bike to the same port where I took it out from?
No. You can return it at any port in the city.

Is it okay to return the bike to places other than a port?
No. Bikes can only be returned to Porocle ports.

The IC card isn’t working.
Have you completed the registration? Are you touching it in the right place? Please make sure you touch the IC card on the reader for more than three seconds.

If the port is full or completely empty.
In the case, please use the nearest available port.

<Only for 1day pass users>

Can I use a bike through the night during the 24-hour period?
Yes, you can. When you want to use a bike through the night, please be sure to call “the multilingual information counter” before 21:00. However, please confirm that the ports are not available between 21:00 and 7:30.

What should I do if I want to use the bike for more than 24 hours?
The bike cannot be used after the specified time. Please return the bike, re-apply at the application counter and receive a new card.

Handling of personal information

The organization pays meticulous attention to the management of the user’s personal information. All personal information acquired is used for the contracts and assessment necessary to manage the cycle sharing system. After the end of the agreement, too, the information is used in the creation of statistical data and marketing analysis for appropriate management and inquiry response.

Please contact us immediately in the following instances:

I cannot return the bike within the stipulated time!

My bike is damaged!

My bike has been lost or stolen!
Please call the police immediately.

I lost the IC card!
If you would like to keep using the bike, you need to sign up again.

I have been involved in an accident!
If someone is injured, take care of them first, then call the police as quickly as possible.

For your safety and that of other road users …

Bike are an extremely accessible and convenient mode of transport, but inappropriate use may lead to injury or serious accidents. Please obey the rules and ride in a manner that ensures the comfort and safety of everyone.

Bike should, in principle, be ridden on the road.

  • When riding a bike, always keep to the far left-hand side of the road.
  • Riding on the right-hand side of the road is prohibited.
  • If it is necessary to use the sidewalk (pavement) please dismount and push the bike

Do not park the bike in places where bike parking is prohibited, or where it may hinder other pedestrians.

The following behavior is strictly prohibited:

  • Riding while operating a cellphone
  • Riding under the influence of alcohol
  • Riding pillion
  • Riding two abreast
  • Ignoring stop or yield signs

Multilingual Information CountersMultilingual Information Counters

[Porocle Counter] (日本語 , English)   Minami 1-jo Nishi 4-chome,Chuo-ku, Sapporo 9F Hinode Building,inside  DORINOKI   Tel.011-242-4696  Business hours  /  Weekdays 11:00-19:00  Saturdays,Sundays and national holidays 10:00-17:00 *October 11:00-16:00   //   [Hokkaido Tourist Information Center Sapporo Tanuki-Koji](日本語 , 한국어 , 繁体中文 , 簡体中文 , English)  /  27, Minami3-jo Nishi5-chome, Chuo-ku, Sapporo  Tel.011-218-2005  Business hours /14:00-21:30 ※First, tell the staff you are inquiring about Porocle.
[Porocle Counter] (日本語 , English)   Minami 1-jo Nishi 4-chome,Chuo-ku, Sapporo 9F Hinode Building,inside  DORINOKI   Tel.011-242-4696  Business hours  /  Weekdays 11:00-19:00  Saturdays,Sundays and national holidays 10:00-17:00 *October 11:00-16:00   //   [Hokkaido Tourist Information Center Sapporo Tanuki-Koji](日本語 , 한국어 , 繁体中文 , 簡体中文 , English)  /  27, Minami3-jo Nishi5-chome, Chuo-ku, Sapporo  Tel.011-218-2005  Business hours /14:00-21:30 ※First, tell the staff you are inquiring about Porocle.

One-day Passes can be purchased at any Porocle Counter, but inquiries should be made at Multilingual Information Counters.